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Q How long is the warranty ?
A All of our products are covered under a 12 month warranty, and we sure the product will be free from maintenance within warranty period.
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Q How about your quality control before shipment?
A All products will have been strictly quality checked and tested in house before packing.
All products will be well packed before shipping.
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Q Which payment terms will you receive?
A T/T, L/C, Western Union
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Q What are your terms of delivery ?
A We accept EXW, FOB, CFR, CIF, etc. you can choose the one which is the most convenient or cost effective for you.
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Q What about the lead time for mass production?
A Honestly, it depends on the order quantity and specification and the season you place the order. About 10-20days is typical. Generally speaking, we suggest that you start inquiry two months before the date you would like to receive the products.
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Q What information should I let you know if I want to get a quotation?
A 1. Lifting capacity.
2. Lifting height.(hook center to ground)
3. Power supply: Voltage.
4. Span(rail center to rail center)
5. Working condition: which material to lift? Temperature?
6. Would be better if you have drawings of your plant.
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Q How can I get a sample to determine product quality?
A After price confirmation, you can request samples to check our quality. If you need the samples, you need pay the sample fee, but it will be refundable after order confirmation when your products amount is more than USD 10,000.
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Q When Can I get the quotation?
A We usually provide quotes within 24 hours after we get your inquiry. If you need an urgent quote, please call us (008618733735255) or tell us in your email so that we will properly prioritize your inquiry.
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Q What is your product range?
A Electric Hoist: electric wire rope hoist, mini wire rope electric hoist, Manual Chain Hoist and Lever Hoist Trolley, Webbing Sling, Magnetic Lifter, Pallet Truck, Hand Puller Winch.
